Latest Update: AI assistant

Klarna increases AI assistants powered by OpenAI as customer service chat. It can give customers expert shopping advice and find the needed information for them.

Features:

• Spending limit: Klarna app will reduce the user's spending limit because of the lack of purchases in this app during the past period, causing inconvenience.
• Payment error: Some users report that they are required to pay although the transaction failed or was canceled.
• Unsatisfying customer service: Some users report that they cannot communicate effectively with Klarna teams about their problems.

Why does the app give an error message when I try to pay?

First, please check if your card has expired, blocked or frozen. Then check if you have sufficient funds available to cover the payment. Make sure you’re using the latest version of the app. It may also be the problem of network connection.