September 18, 2021: Enhances language support

Excelsior Pass is currently available in more than 10 languages, including English, Spanish, Chinese (traditional and simplified), Russian, Haitian-Creole, Korean, Bengali, Arabic, Italian, Polish, and Yiddish.

Features:

• Free.
• Official App & Sponsored by the State of New York.
• For New Yorkers.
• Use at Participating Businesses and Venues.
• Similar to a mobile airline boarding pass, New Yorkers can store Passes digitally on their smartphones to present as desired.

If I was vaccinated outside of New York State but meet the eligibility requirements for an Excelsior Vaccination Pass, how do I retrieve my Excelsior Vaccination Pass?

For New York State residents who were fully vaccinated outside of New York State, New Jersey or Vermont, your New York healthcare provider must input your vaccination information into the secure New York State and/or New York City immunization databases, and that provider must be administering the COVID-19 vaccine. Please note that when you attempt to retrieve your Excelsior Vaccination Pass from the Excelsior Pass Web Portal, you will need to enter the county where your New York healthcare provider is located, NOT the county where you received your COVID-19 vaccine.

If you still can’t get your Excelsior Pass, you can:

• Contact your vaccine administrator or testing laboratory to confirm your correct information was submitted. All vaccine administrators must have staff dedicated and available to correct these issues. Once a testing laboratory has submitted test result information to the State, it cannot be modified.
• If you were vaccinated at a city-run site within New York City and require a change to a vaccination record, you can call 311 from within the City or 212-639-9675 from outside New York City or email [email protected]. Additionally, if you are a New York City resident and fully vaccinated but lost your CDC Vaccination Card, you can request a copy of your COVID-19 vaccination record by calling 311.
• Submit a record review request form. Please note that this form is for vaccination records only, not test result records.
• Call the Excelsior Pass Help Desk at (844) 699-7277 for general inquiries/to receive support in submitting a record review request to help resolve the issue.

In the meantime, you can always present alternate proof of COVID-19 vaccination or negative test results, like a paper form, directly to an organization.